If you need tech assistance @SBTS, you can use this form to help walk 
you through submitting your request.
Begin your Request
 
Name: *

 
What is the best way to contact you? *

If you need a password please provde a phone number.

 
Phone Number: *

 
What can we help you with?
Choose one of the following: *


 
What hardware can we help you with?


 
Computer/Laptop: Which best describes your situation:


 
Internet:  Which type of internet are you having an issue with?


 
Internet: Which best describes the problem you are having?


 
Performance: Which best describes your situation?


 
Monitor: Are you using multiple monitors?

     
 
Monitor: Which best describes your situation?


 
Printer: Choose one of the following statements that best fits your situation. *


 
When was the last time you were able to print successfully?

 
Where is the printer located?

 
Phone: Choose one.


 
Desk Phone: Which best describes the problem?


 
Cell Phone: Which best describes the problem?


 
Which password do you need or is giving you trouble? (***Please note that you will have the same password for the programs that are grouped together below.) *


 
To reset your password you can go to:

https://my-api.sbts.edu/user/forgot-password

Were you able to reset your password?

     
 
Speakers:  Do headphones work with your speakers?

     
 
Speakers:  When was the last time your speakers worked?

 
Software: What software are you using? Please be specific.  If you know what version of the software you are using please include it.

 
Software: Please specifically describe the issue occurring with the software you are using.

 
Email:  Which are you using?


 
Gmail: Which best describes the problem?


 
Outlook: Which best describes the problem?


 
Does your email work on the web? (www.gmail.com)

     
 
Login Issues:  Choose one.


 
Please describe what you need help with using as much detail as possible. *

 
Please give any other details that could help us help you.

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